Terms of Service

1. Acceptance of these Terms

1.1 These Terms of Service (the “Terms”) are a legally binding agreement between you (“you”, the “Customer”) and the operator of CooolHost AI (“CooolHost AI”, “we”, “us”), identified in the “Who we are” section below. They govern your access to and use of the website at cooolhost.com, the customer dashboard at cooolhost.com/my, the website chat widget, our APIs, and all related features (together, the “Service”).

1.2 By creating an account, ticking the acceptance box, logging in, embedding the widget on a website, or otherwise using the Service, you confirm that you have read, understood and agreed to these Terms. If you do not agree, you must not create an account or use the Service.

1.3 You confirm that you are at least 18 years old, that you have the legal capacity and authority to enter into this agreement, and, if you act on behalf of a company or other organisation, that you are authorised to bind it. In that case “you” also means that organisation.

1.4 The Service is intended for business and professional use. You confirm that you use it for purposes related to your trade, business, craft or profession. If you are nevertheless a consumer under the law that applies to you, nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded or limited by contract.

2. Who we are

2.1 CooolHost AI is operated by: [LEGAL NAME OF OPERATOR / COMPANY], registered in [COUNTRY], company/UIC number [UIC / EIK], VAT number [VAT NO., if any], registered address [REGISTERED ADDRESS].

2.2 Contact: [email protected].

3. The Service

3.1 CooolHost AI lets a Customer connect a website, have its pages automatically crawled and indexed, and embed a chat widget that answers visitors’ questions using that content with the help of third-party artificial-intelligence models.

3.2 The features, number of sites, pages, monthly questions, models, rate limits and other limits that apply to you depend on your plan and are set by us. They are described on the website and in the dashboard and may change at any time as described in these Terms.

3.3 The Service is provided to the Customer for the Customer’s own use. You may not resell, sublicense, or provide the Service to third parties as your own product without our written permission.

3.4 We may use automated systems to crawl, process and rank your content. We do not guarantee that every page will be crawled, indexed or used in answers, or that results will be complete, current or free of errors.

4. Your account

4.1 To use the dashboard you must create an account. At the time of writing, an account is created with a username and a password and a Cloudflare Turnstile (captcha) check; an email address is not required. We may, at any time and at our discretion, require you to add and verify an email address (or other information) in order to keep using your account, and may restrict or suspend access until you do.

4.2 You must provide accurate information and keep it up to date. You are responsible for keeping your password confidential and for all activity under your account, whether or not authorised by you. Notify us immediately if you suspect unauthorised use. Because accounts may have no email address, we may be unable to recover a lost password or to verify account ownership, and we have no obligation to do so.

4.3 You may not create accounts by automated means, create multiple accounts to get around plan limits, or transfer or sell your account without our written consent.

4.4 We may refuse registration, reject or change a username (for example, if it is offensive, misleading, or impersonates someone), and suspend or delete any account at any time as described in these Terms.

5. Free plan (trial)

5.1 The free plan is a trial service provided free of charge, as a courtesy and for evaluation purposes only. It is not a commitment, a paid service or a guaranteed offering of any kind.

5.2 We may at any time, with or without notice and with or without giving a reason, change, limit, reduce, suspend, interrupt, or end the free plan, any feature of it, or your access to it, in whole or in part, temporarily or permanently, and delete the related account, sites, indexed content, settings and logs.

5.3 You acknowledge and agree that, to the maximum extent permitted by law, you have no right, claim, expectation or entitlement of any kind regarding the continued availability, features, limits, performance or data retention of the free plan, and you are not entitled to compensation, refund, notice, data export, damages or any other remedy if we change, limit, suspend or end it. Your sole option if you do not agree with a change is to stop using the Service.

5.4 The free plan has no service level, no support commitment and no guarantee of availability. We may apply stricter limits to free accounts than to paid accounts.

5.5 Using the free plan does not oblige you to buy, or us to offer, any paid plan.

6. Paid plans (month-to-month)

6.1 Month-to-month only. Paid plans, if and when we offer them, are sold on a month-to-month basis. Each paid month is a separate billing period. There is no minimum term and no long-term commitment, either for you or for us. A paid plan renews automatically for a further month at the start of each period until you cancel or we end it.

6.2 Availability. We may introduce, rename, restructure, suspend or stop offering any paid plan at any time. Nothing on the website, in the dashboard or in marketing materials (including “coming soon” pages and waiting lists) is an offer that binds us to provide any plan, price or feature at any time.

6.3 Changes to plans. We may change the features, limits, quotas, models, technical characteristics and prices of any paid plan at any time. Changes to prices take effect from the next billing period after we publish them (on the website, in the dashboard, or by other reasonable means). Other changes (for example features, limits, quotas, models and technical changes) may take effect immediately. It is your responsibility to review the current plan details before each renewal. If you do not agree with a change, your sole remedy is to cancel before the next renewal; by not cancelling, or by continuing to use the Service after a change, you accept it.

6.4 Payment. Fees are charged in advance for each billing period using the payment method you provide, through a third-party payment processor. You authorise us and our processor to charge it. You are responsible for any taxes (including VAT where applicable) and bank or currency-conversion fees. If a payment fails, we may suspend or downgrade your account until payment is made, and we may retry the charge.

6.5 Cancellation by you. You may cancel at any time to stop future charges, using the dashboard or by contacting us. Cancellation takes effect at the end of the current paid billing period; you keep access until then (unless we end it earlier under these Terms).

6.6 No refunds. To the maximum extent permitted by law, all fees are non-refundable, and we do not provide refunds, credits or pro-rata adjustments for partial months, unused quotas, downtime, plan changes, or cancellation mid-period. If we ourselves end your paid plan mid-period without a breach by you, we may in our sole discretion refund or credit the unused part of that period. This section does not affect any right to a refund that applies by mandatory law.

6.7 Chargebacks. If you dispute a payment with your bank or card issuer without first contacting us in good faith, we may suspend or terminate your account and recover our costs, to the extent allowed by law.

6.8 Consumers. The Service is intended for business customers. If you are a consumer with a statutory right of withdrawal, you expressly agree that performance of the Service begins immediately after you subscribe and acknowledge that, to the extent permitted by law, you may lose the right of withdrawal once the Service has been fully performed or, for digital services, once performance has begun with your consent.

7. Changes to the Service

7.1 The Service is an evolving product. We may at any time, with or without notice, add, change, limit, suspend or remove any feature, plan, limit, model, integration, API, widget behaviour or other part of the Service, including by switching to different AI providers or models, and we may discontinue the Service entirely.

7.2 We are not liable to you or anyone else for any change, suspension or discontinuation. Where a change materially reduces a paid feature, our only commitment is that you may cancel under Section 6.5.

8. Changes to these Terms

8.1 We may update these Terms at any time. The current version is always published on this page together with its “last updated” date. We will make reasonable efforts to flag important changes (for example by a notice on the website or in the dashboard, or, where we hold your email address, by email), but a failure to notify does not affect the validity of the change.

8.2 Changes take effect when published, unless a later date is stated. If you continue to use the Service, or do not cancel your paid plan, after the changes take effect, you accept the updated Terms. If you do not agree, you must stop using the Service. We may require you to actively accept the updated Terms (for example at your next login) before you can continue.

9. Your website, content and responsibilities

9.1 Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to access, crawl, copy, store, process, index, analyse, summarise and create embeddings of the websites, pages and other content you connect to the Service, and to send excerpts of that content and your visitors’ questions to our AI and infrastructure providers, in each case only to provide, secure and improve the Service. This licence lasts for as long as the content is in the Service and for a reasonable period afterwards to complete deletion and backups.

9.2 Your promises. You promise that: (a) you own the connected website or have the right and authority to connect it and to authorise us to crawl and process it; (b) you have all rights, licences and permissions for the content, and its processing as described, does not infringe any third party’s rights or any law; (c) the connected pages do not contain confidential information, trade secrets, sensitive personal data, credentials, or any content you do not want to be disclosed in an answer to a visitor; and (d) you will respect the technical and legal restrictions of any website you connect.

9.3 Public output. Anything that is on the pages you connect may appear, in whole or in part, in answers shown to anyone who uses your widget. You are solely responsible for deciding which pages to connect and for removing or excluding anything that should not be public.

9.4 Your use of the widget. You are solely responsible for how you install, configure and present the widget on your website, including: informing your visitors that they are interacting with an AI system; your own privacy notice and any consents, cookie notices or other legal requirements that apply to you and your visitors; the custom instructions, texts and limit messages you set; and compliance with the laws that apply to your business and your website.

9.5 Data and deletion. We have no obligation to store, back up, return or export your data. We may delete content, indexes, logs and accounts at any time as described in these Terms. You are responsible for keeping your own copies of anything important.

10. Acceptable use

10.1 You may not, and may not allow anyone else to:

• use the Service for anything unlawful, deceptive, fraudulent, defamatory, harassing, hateful, sexually explicit involving minors, or that promotes violence or self-harm;
• connect a website you do not own or do not have the right to crawl, or crawl in a way that circumvents access controls, paywalls, robots directives or technical restrictions;
• store, process or request personal data of a sensitive nature (for example health data, data about children, payment-card data, or government identifiers) through the Service, unless we have expressly agreed in writing;
• use the bot to provide medical, legal, financial or other regulated professional advice, or for automated decisions that significantly affect people;
• attempt to extract our prompts, models, source code, other customers’ data, or to reverse engineer, scrape, copy or resell the Service;
• probe, scan or test the vulnerability of the Service, bypass limits or security measures, interfere with its operation, or overload it (including by automated or abusive traffic to the widget or API);
• use the Service to generate spam, malware, phishing, or to deceive people about who or what they are talking to;
• use the Service to build or train a competing product, or use outputs to train other AI models, without our written permission;
• use another person’s name, brand or identity in a misleading way or violate any person’s intellectual-property or privacy rights.

10.2 We may monitor use of the Service to detect abuse, and we may remove content, suspend or terminate access immediately and without notice if we believe, at our sole discretion, that you have breached this section or that your use creates risk for us, other customers or third parties.

11. AI-generated answers

11.1 Answers are generated automatically by artificial-intelligence models based on the content you connect. AI output can be inaccurate, incomplete, outdated, misleading or inappropriate, even if it sounds confident. We do not review answers in advance and do not guarantee their accuracy, completeness, legality or suitability for any purpose.

11.2 The bot does not give professional advice. You are solely responsible for how answers are used on your website and by your visitors, and for any consequences, including any statement, price, promise, policy or commitment that the bot may state on your behalf. You should clearly tell your visitors that answers may be inaccurate and direct them to you for authoritative information.

11.3 The page-navigation feature (scroll, highlight or redirect suggestions) is an automated convenience and may be wrong or unavailable.

11.4 We may log questions and answers, as described in the Privacy Policy, and may use them to operate, secure and improve the Service.

12. Personal data and privacy

12.1 Our handling of personal data is described in our Privacy Policy, published on the website. It forms part of the information we give you about the Service.

12.2 For personal data of your website visitors that is processed through the widget (such as the questions they type and technical data like IP address), you decide the purposes and means of use of the widget on your website and are responsible for having a lawful basis, providing the notices required by law, and honouring your visitors’ rights. To the extent we process such data on your behalf, we do so only to provide the Service. If you need a data processing agreement, contact us.

12.3 You acknowledge that to provide the Service we use third-party providers (for example AI model providers such as Google, content delivery and security providers such as Cloudflare, and hosting providers), which may process data in countries outside your own, and you authorise this.

13. Third-party services

13.1 The Service depends on third-party services that we do not control (including AI models, hosting, network, captcha and payment providers). Their availability, quality, pricing, terms or policies may change or fail at any time and may affect the Service. We may change providers at any time.

13.2 We are not responsible for third-party services, or for anything resulting from their acts, omissions, outages or changes. The Service may link to or work with third-party websites, which are governed by their own terms.

14. Intellectual property

14.1 The Service, including its software, widget, design, texts, trademarks, logos, documentation and the CooolHost AI name, belongs to us or our licensors and is protected by intellectual-property laws. Except for the limited right below, no rights are granted to you.

14.2 We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service and embed the widget on websites you control, for your internal business purposes, for as long as you have an active account and comply with these Terms.

14.3 You keep ownership of your content. If you give us feedback or suggestions, you grant us a perpetual, worldwide, free licence to use them without restriction or compensation.

15. Availability and support

15.1 We aim to keep the Service running but do not guarantee that it will be available, uninterrupted, timely, secure or error-free. There is no service-level agreement unless we have expressly agreed one in writing.

15.2 We may perform maintenance, apply limits and rate limits, or restrict usage at any time, including to protect the Service or when usage exceeds plan limits or the capacity of our providers. When a plan’s monthly question limit is reached, the widget may stop answering or show a limit message.

15.3 Support, if any, is provided at our discretion and is not guaranteed. The Service may be in early development and may contain bugs.

16. Suspension and termination

16.1 By us. We may suspend, restrict or terminate your account, any site, or your access to all or part of the Service, at any time, immediately, with or without notice and with or without giving a reason. Examples include a breach of these Terms, risk or abuse, legal or regulatory reasons, non-payment, inactivity, discontinuation of a plan or of the Service, or at our sole business discretion. For paid plans Section 6.6 applies.

16.2 By you. You may stop using the Service at any time. To close your account you may contact us; for paid plans, cancellation works as described in Section 6.5. Deleting the widget from your website does not by itself cancel a paid plan.

16.3 Effects. After termination your right to use the Service ends, and we may delete your account, sites, indexed content, settings and logs, without any obligation to return or export them. Sections that by their nature should survive termination (including those on payment, intellectual property, disclaimers, liability, indemnification and governing law) will survive.

17. Disclaimer of warranties

17.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE OR ERROR-FREE.

17.2 We do not warrant that AI answers will be correct or lawful, that defects will be corrected, or that the Service will produce any particular result for your business (such as sales, leads or support savings).

18. Limitation of liability

18.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE, OUR OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, CUSTOMERS, GOODWILL, ANTICIPATED SAVINGS, DATA OR CONTENT, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS, AND WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE.

18.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US FOR THE SERVICE IN THE ONE (1) MONTH BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR THE FREE PLAN, WHICH IS PROVIDED WITHOUT CHARGE, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND WHERE LAW ALLOWS, EXCLUDED.

18.3 We are not liable for any loss caused by AI answers, content of your website, your configuration of the widget, third-party providers, force majeure, unauthorised access to your account (for example through a weak or shared password), or by your breach of these Terms.

18.4 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intentional misconduct or gross negligence, or for death or personal injury caused by our negligence. The limits above apply only to the extent permitted by law.

19. Indemnification

19.1 You will defend, indemnify and hold harmless us and our owners, officers, employees, contractors and suppliers from and against any claims, damages, losses, liabilities, fines, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your content and connected websites; (b) your use of the Service or the widget, including statements made by the bot on your website; (c) your breach of these Terms or of any law; (d) any claim by your visitors or customers; or (e) your infringement of any third party’s rights.

19.2 This section applies to the maximum extent permitted by law and, where you are a consumer, only to the extent allowed by mandatory consumer law.

20. Force majeure

20.1 We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, strikes, government action, sanctions, pandemics, power or internet failures, attacks on our systems, and outages, withdrawal, price changes or policy changes of third-party providers.

21. Governing law and disputes

21.1 These Terms and any dispute related to them or to the Service are governed by the law of [COUNTRY — e.g. the Republic of Bulgaria], without regard to conflict-of-law rules.

21.2 The competent courts of [CITY, COUNTRY] have exclusive jurisdiction, unless mandatory law gives a consumer the right to bring proceedings elsewhere. Before starting proceedings, you agree to contact us at [email protected] and try in good faith to resolve the matter for at least 30 days.

21.3 To the extent permitted by law, any claim related to the Service must be brought within one (1) year after it arose.

22. General provisions

22.1 Entire agreement. These Terms (together with the Privacy Policy and any plan details published on the website or in the dashboard) are the entire agreement between you and us about the Service and replace any earlier agreement or understanding.

22.2 Severability. If any provision is held invalid or unenforceable, it will be applied to the minimum extent necessary and the rest of these Terms stays in force.

22.3 No waiver. Our failure to enforce any right is not a waiver of it.

22.4 Assignment. You may not assign or transfer your rights or obligations without our written consent. We may assign these Terms, in whole or in part, to any affiliate or successor, including in a merger, reorganisation or sale of the business.

22.5 Notices. We may give notices by posting them on the website or in the dashboard, or by email if we hold your email address. Notices to us must be sent to [email protected].

22.6 Independent parties. You and we are independent contractors. These Terms do not create a partnership, agency, employment or joint venture, and do not give rights to any third party.

22.7 Language. These Terms are written in English. If a translation is provided, the English version prevails in case of conflict.

22.8 Electronic acceptance. You agree that your acceptance of these Terms by ticking a box or using the Service is a valid electronic signature, and that we may keep a record of your acceptance (including date, version of the Terms and technical identifiers such as IP address) as evidence.

23. Contact

Questions about these Terms? Write to [email protected].